F.A.Q.

The "101" comes from a scientific experiment recorded in the'50s that showed that in the learning process of a group "there is a point at which it is enough that one more person is connected to a new knowledge [ie , a new way of thinking and a way of doing things], for the consolidation of a magnetic field and that knowledge will be adopted by almost everyone. "
We want to see that happen in the optical sector.

With Easyviz we wish that all participants learn how to care for their sight with the greatest ease and at the lowest price. We want you to be able to enjoy the latest innovations in the service of your eyes and use new technologies and new procedures to increasingly facilitate your life and ours. Therefore it is advisable that you read all the instructions carefully. Soon, everyone will understand the advantages of buying from us!

To learn more about monkeys 101, click here.

Why Easyviz has such low prices?

The optical industry is in a time of major change. Now it is the time to customize the service and adapt it to each person, because not everyone needs the same amount of time and dedication when ordering glasses. If you need fewer services (and less time assistance), logically the price to pay should be lower.

In addition, our business volume, the number of glasses we sell, is much higher than those by the local optical, which reduces the price of each individual pair of glasses.

Does being cheaper means that there are of poorer quality? Do you offer the same quality as the traditional optical?

Of course. The optical quality of all our products is the highest. All lenses meet the criteria for approval of the European Community. In your benefit and ours, we save in advertising, installations, personnel ... but not in quality. So when you receive your first pair of glasses from Easyviz, you will see for yourself that they are as well made, if not better, than the latest you bought at your local opticians.

What is the difference between a "graduation" from a "prescription"?

They are the same. In Spain, we usually use the word "graduation", but almost everyone understands when you say "prescription". In other Spanish-speaking countries, always use the word "prescription". In both cases, we refer to the diagnosis that makes the optician to determine the kind of correction you need.

How can I get my graduation?

It's simple. You can go to the nearest optician and ask him to do it. You will have it in writing and only you need to verify that the college number appears. You can also go to the ophthalmologist of the social security and he will do the check up or send you to any of the optics related in your area. The second solution is a little slower, but you will get it for free.

What do I need to buy my glasses from Easyviz?

There are only two requirements. You must be of legal age and have a recent graduation of sight. Note that the ranks are valid for a maximum of two years.

Can I place an order by phone, fax or mail?

For the time being, you can only make your order over the Internet. But do not worry: we are working on making these services available to buy your glasses Easyviz.

Can I make orders for people under 18?

If you are the legal guardian, yes. If you have a prescription done by an optician or an ophthalmologist, with its number of college, you can make a request to Easyviz without any problems.

Can you find out my graduation if I send you my actual glasses?

We could do that, of course, but it is not advisable.

If your glasses are old, their graduation is not updated.

If they are new, you will spend some time without them. In addition, by sending them to us, you will have to pay for the postage and we are here to save you money, not for you to throw it away.

It is always better if you have a recent sight graduation. Because sight changes over time and is better for you that your new glasses are perfectly suited to your current vision.

Can you put new lenses to the frames I already have?

Of course. Get in touch with us to give us your prescription, send us your frame, and we do the rest.

What can I do if I was wrong when I send the information in the order?

No problem. The Easyviz costumer’s team will contact you upon the receipt of your order to verify your graduation and your personal data. Thus, together will review all the data so we can be sure that your glasses are perfectly adapted to what you need. However, if before that you want to make some corrections to the information sent to us, use the "contact us" from the home page and correct the error.

How do I know if my glasses fit me? Can I try them afterwards?

For the moment we can not give you this service but we are working on it.

What guarantee do your products have?

The Easyviz glasses you are going to receive are tailored to your needs. If you are not satisfied with them, you have 14 days to return them in the case of simple lenses (monofocals) and 28 in the case of progressive lenses. In addition, all our mounts have a two-year warranty that covers any manufacturing defect.

When do I begin to count the warranty period?

From the time you have your Easyviz in your hands.

When will I receive my order?

Within 10 days you will receive your Easyviz comfortably at the address that you have indicated, unless your prescription is especially complicated. In that case, it could take a little longer, but at the time of the request we will inform you how much more you will need to wait in order for you to decide if it suits your needs. Moreover, thanks to our technology, you can still make a real time tracking of your order, and you will be informed of any changes.

To what address will the order be delivered?

Following an ancient custom in the south of France (hence is the founder of our company), we make deliveries to the most annoying neighbor's house in your community. And, if he's not at home, the postman would stop at your local bakery, to put your package on your next roulade as a surprise!

But of course, if you send us your exact address we will make an effort to send it directly to your home.

What should I do if my request is not correct or arrives damaged?

Easyviz will have made every effort to ensure that this does not happen. But in the unlikely event that your glasses do not correspond to what you have ordered or any damage occurs during shipment, please contact us to request a replacement (on the "contact us" you will find the way to do so that suits you). We will do our best to send you your order in the shortest possible time in perfect condition.

What if I am not satisfied with the size of my frames?

There is no problem. Our warranty also covers this possibility. Send them back to us and we will deliver to you a new frame Easyviz that fits perfectly to your measurements. To do so, you must contact us via the link "contact us" and will receive all the necessary information.

What are the postage rates?

You choose. If you need your glasses urgently, hiring UPS transportation costs would be somewhat higher. If you are not in a hurry and prefer ordinary mail, it will cost less. Think about it and select the option that suits you more.

How can I pay my Easyviz?

The quickest and easiest way to pay your Easyviz is using your VISA card or MASTERCARD. Soon, you could also do it by bank transfer or cash on delivery.

Does your payment page is secure?

Of course. Easyviz works with the servers of Barclays Bank, to be able to offer all the security that requires your transactions over the Internet.

What should I do if I need to get my Easyviz frames adjusted?

You have two options; You can hire the individualized Easyviz service or you can get in contact with the optical nearest to you.

Can you guarantee the confidentiality of personal information?

For us, your safety and your tranquility is the most important thing. So we will do our utmost to take care of the data we receive from you.

How and when I can contact you?

On the “contact us” you will find different options to reach us. During working hours we will be glad to answer any requirements or assessments.

I have diabetes / glaucoma / ocular hypertension. Still, can I order my glasses to Easyviz?

We recommend you to contact a specialist first. If he gives you a prescription, you can order them without any problem.